Carrie Smith, CLS
Plattsburgh, NY

What is your role with BioTek? 
CLS, Plattsburgh, NY

What is the best thing that happened to you at work this month?

The best thing that has happened to me this month at work is that I added five new referrals to this months testing schedule and my conversion rate is 100%.

What is the number 1 reason you joined BioTek?
The number one reason I joined BioTek was to become part of a team that cares about patients and their overall wellbeing. Helping patients improve their allergies is a very rewarding and satisfying career.

What has been your favorite patient success story?
My favorite patient success story was one of the first patients I ever tested. This woman came to me very unhappy about her current allergy state. This woman had tried everything from OTC meds to sinus surgery. After starting tx her and I developed this wonderful relationship which turned into a friendship. She has been one of my biggest word of mouth referral sources and after a year of tx she was 99% better. She still pops in and sees me from time to time and thanks me for year of encouragement, support and allergy relief success.

What piece of advice would you give to other BioTek Allergy techs/locations?
The best piece of advice I would give other BioTek techs is to listen to your patients. Listening is the best way to communicate with your patient in order to give them the best care possible.

What is the best gift you’ve ever received?
The best gift I have ever received is my three boys. They are the center of my entire world and I cherish every day I get to spend with them creating life long memories.

What is your favorite family tradition? 
My favorite family tradition is Christmas Eve. We all gather together at my in-laws and exchange gifts with the immediate family. We have snacks, tell stories and enjoy the holiday spirit together.

Who would you most like to swap places with for a day?
If I could swap place with someone for a day it would have to be Oprah Winfrey. Oprah is an example of a hardworking, caring, strong successful woman. I would love to walk a day in her shoes helping people and being such an inspiration to others.

Where is your favorite place in the world? 
My favorite place in the world is on a beach anywhere in the world with my family. The beach is our happy place free of stress, worries and everyday life.

What are you passionate about? 
I am passionate about helping our youth. My husband and I spend a majority of our free time helping others in youth sports and coaching. We feel very strongly that giving back to others is a must. Our kids are the future. Giving kids our time and being a positive role model is the best gift we could give them.